The work lives in people's heads
Work runs on verbal instructions and personal memory. When a person leaves, it leaves with them.
The OINO operations agent now answers staff questions tooSee it
You focus on patients.An AI operations manager runs the screening center.
Today's calls, reassignments and callbacks arrive already filled in from your booking and cancellation data. When staff get stuck on a screen, the operations agent tells them the next step. Only decisions that need you reach the director. Your EMR stays exactly as it is.
knows the screen you're onOINO operations agent
Does this mean it's been sent?
OINO answerEach file type sends at a different time
Nothing goes out the moment the booking list is applied. The 7-days-before, 3-days-before-colonoscopy and day-before-colonoscopy notices send automatically at 8 a.m. the next day. The remaining prep notices go out one by one after the confirmation call in Log Entry. The first satisfaction survey from the check-in list still needs a final send after you review the list and the message.
Why it exists
Screening center operations leak in three places
Open slots disappear in silence
There is no waitlist to fill a late cancellation, and every reminder call is manual.
Operations never arrive as a summary
With no regular reporting, the director only learns how things are going by asking.
We measured the size of the leak
We analyzed all 21,329 bookings from 12 months at a center doing about 20,000 exams a year. One in ten was lost to cancellation or no-show.
9.1%
Lost bookings1,948 of 21,329 bookings never became an exam.4.64%
Late cancellationsCancelled so close to the exam that there was no time to find a replacement.752
Bookings you can keepRecoverable in a year through reminder calls, callbacks and reassignment.3.5×
Peak-to-trough gapThe difference in booking volume between the December peak and the January low.See the screens
From today's tasks to the answer when someone gets stuck, it's all on one screen
Walk through the operations agent, All Tasks and the Ops Brief on real product screens.
knows the screen you're onOINO operations agent
Does this mean it's been sent?
OINO answerEach file type sends at a different time
Nothing goes out the moment the booking list is applied. The 7-days-before, 3-days-before-colonoscopy and day-before-colonoscopy notices send automatically at 8 a.m. the next day. The remaining prep notices go out one by one after the confirmation call in Log Entry. The first satisfaction survey from the check-in list still needs a final send after you review the list and the message.
Sample screen built from the answer logic that is actually deployed.
Screens shown with English labels for illustration. The product and live demo are in Korean today.
When staff get stuck, they ask inside OINO first
It gives the next step based on the current screen and the person's role. Fewer repeat questions land on the director or an outside contact.
Answers for the screen you're onShows only the steps you need at the point you're stuck: upload, sending, permissions.
Answers change with the roleAdmins and call-team staff each see only the steps they can actually run.
It never presses the button for youPatient data is blocked, and sending or changing a status is always confirmed by an authorized staff member.
knows the screen you're onOINO operations agent
Booking & Check-in Upload screenAdmin · Reference answer
Does this mean it's been sent?
OINO answer
Each file type sends at a different time
Nothing goes out the moment the booking list is applied. The 7-days-before, 3-days-before-colonoscopy and day-before-colonoscopy notices send automatically at 8 a.m. the next day. The remaining prep notices go out one by one after the confirmation call in Log Entry. The first satisfaction survey from the check-in list still needs a final send after you review the list and the message.
- Check the next automatic send list on the Auto Notices screen, based on the 5 p.m. booking list from the day before.
- Send the remaining prep notices one at a time from Log Entry, using Send notice after the confirmation call.
- Booking confirmations go out automatically for new confirmed bookings only, by comparing the full 5 p.m. booking list with the previous one.
- For the check-in list, press "Apply check-in list and preview today's first notice", then review the recipients and the message.
- Review the recipients, the exclusion reasons and the full message as the patient will see it.
- You must press "Send to N recipients" → tick the confirmation → "Send".
- When "Sent N" appears at the end, OINO has accepted the send.
Source: Staff guide · Screening prep notices and satisfaction survey
From the cancellation to the refilled slot, the AI manager carries it through
The AI manager matches candidates and writes the log. A staff member confirms the final change with one click.
What the AI operations manager does
An operations manager, without hiring one
In a clinic, when one staff member quits, the seat rarely gets filled within a month or two. Here is what changes with an AI operations manager.
All Tasks
The AI manager picks today's calls, reassignments and callbacks out of the screening data and puts them in priority order.
Staff work the list top to bottom. That's it.
Ops Brief
Only items that need a decision, plus verified facts like capacity, prep notices and cancellations.
The director reads this one screen and goes back to patients.
Cancellation → reassignment
When a cancellation comes in, it immediately finds a matching waitlist candidate and proposes them.
A slot that would have sat empty gets filled again.
Patient contact details live only in the waitlist. They never appear on the board or in the brief.
AI responses are tested in a simulator first, and nothing is sent without a human confirming it.
AI reminder calls and seasonal outreach
Coming soonThe AI agent makes the reminder calls itself and handles seasonal outreach, such as re-engaging patients who haven't come back.
It does not answer medical questions. It hands those to a staff member right away.
Get started
Contact
Instead of a price list, we'll walk you through the setup and cost that fit your center's size and call volume. Leave your email.
FAQ
- How is this different from hiring a manager?
- Hiring takes months, and when a person leaves, the work leaves with them. The AI operations manager keeps the call, reassignment and reporting routines in the system, so operations continue when people change.
- Is this a no-show tool?
- No-shows are one part. It covers the whole operating day: All Tasks, the Ops Brief and reassignment.
- Do we have to change our EMR?
- No. Your EMR stays, and OINO sits next to it. Upload your booking spreadsheet and you've started.
Prefer email? Write to yswyang@gmail.com directly.